Answer member questions.Guide the right next step.
SDO Assistant is an AI-powered member service layer that answers questions using SDO-approved knowledge and guides people to the right next step across membership, renewals, standards, training, certification, purchases, and policies.
A conversational path from member need to trusted action.
Members do not need to know where an answer lives. They can ask naturally, receive a grounded response, and be guided to the right service, resource, or transaction.
Ask naturally
Members ask about membership, renewals, standards, training, certification, purchases, policies, or other services in their own words.
Get a trusted answer
Responses are grounded in SDO-approved knowledge with citations to supporting source material when applicable.
Find the right resource
Connect the answer to the relevant standard, membership benefit, training, policy, publication, or service.
Move toward action
Guide members toward renewal, purchase, registration, support, or the next appropriate step.
Better member service. Faster answers. More confident next steps.
Increase member engagement
Help members find the services, standards, training, benefits, and resources most relevant to what they are trying to accomplish.
Deliver higher-value service
Help staff resolve routine and complex inquiries faster with cited answers grounded in approved organizational knowledge.
Guide with confidence
Use SDO-governed knowledge to answer questions and recommend the next step without relying on an uncontrolled public AI knowledge base.
Your content. Your knowledge. Your answers.
The SDO controls which documents and content classes are available to the experience, keeping the member journey grounded in the organization’s own governed knowledge.
Guided follow-ups
Keep the conversation moving so members can refine their need, compare options, and discover the next best action.
Chats & bookmarks
Let members and staff return to important conversations, saved answers, and useful recommendations.
Broader knowledge access
Extend beyond standards to approved publications, procedures, training, certification, membership, policies, and curated materials.
Built on a proven foundation
Advances standards-focused AI technology developed through Citation’s prior work supporting the ANSI ALX chatbot.
Turn trusted organizational knowledge into a better member experience.
Start with member service and expand over time into broader knowledge access, collaboration, and workflow intelligence.