FREQUENTLY ASKED QUESTIONS

  • Citation Manage™ is a Software-as-a-Service (SaaS) Environmental Health & Safety compliance solution. All you need is access to the internet!

  • The cost of Citation Manage™ will vary based on certain criteria such as the number of users and jurisdictions needed. We’ll happily provide an estimate after our first call together. For more information, visit our Pricing page.

  • Yes. Additional users can be added at any time at an additional cost.

  • Absolutely. We have a Customer Success Team available to troubleshoot any of your questions.

  • Citation Manage™ is an annual subscription service, thus billed annually

  • Absolutely. We offer free training sessions for all of our customers and ongoing support is included.

  • Citation Compliance has been providing Environmental, Health & Safety compliance management software and change management solutions since 1996.

  • We are dedicated to maintaining a consistently updated regulatory database and continuously improving our software to ensure we remain at the forefront of the industry. Our goal is to provide our clients with the most up-to-date features and customized solutions that meet their specific requirements. If there are any particular features you would like us to incorporate, please don't hesitate to reach out and let us know!

  • Absolutely. We ensure that all upgrades, excluding company-specific custom features, are automatically implemented. You can have peace of mind knowing that you will always be utilizing the most up-to-date version of Citation Manage™.

  • Certainly! Whether you have a EHS program in place or are looking to establish one, Citation Manage™ can assist you. We offer pricing plans that cater to businesses of all sizes, ensuring that you can find the right fit for your specific needs.

  • Absolutely! Our clients greatly appreciate the system's intuitive nature and its user-friendly interface. Experience it firsthand by scheduling a free demo and witness its ease of use for yourself!

  • Yes. With our system, you have full control over user access. You can determine who gets access to the system and customize the features each user can utilize. This ensures that you have complete control over user permissions and can tailor the access rights to align with your specific requirements.

  • The specific combination varies, but typically we observe involvement from Human Resources, Operations, and EHS. These departments tend to play key roles in utilizing our services.

  • Yes. The majority of our clients utilize Citation Manage™ to track their environmental permits and associated data. Our system provides a comprehensive solution for managing and monitoring environmental permits, ensuring compliance and facilitating efficient environmental management for our clients.

  • We have built Citation Manage™ by incorporating the valuable input and ideas of our clients. We welcome and encourage your suggestions, as we are committed to continuously improving our services. If you have a good suggestion, we are more than willing to consider and implement it. Additionally, if you have specific needs that require custom solutions, we have the capability to develop and build them for you. In fact, we have successfully created numerous custom features for our clients, tailoring our platform to meet their unique requirements.